sanctuary housing complaints about neighbours

We want to make it easy for you to tell us if you are unhappy with something. You can make private notes about your case as well as set yourself reminders. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. Check your local councils website for how it works in your area. Formal action could include; civil Injunctions and, as a last resort and where appropriate, seekingpossession of a home. Include what happened, the length of time and how it affected you. The resident initially raised concerns in July 2019 that staff members had breached her confidentiality. In addition, Resolver will help you record all calls and correspondence you make via our app and website. A Sanctuary tenant has reported that in January 2018, the housing association sent out a company to remove the downstairs flooring from his home belonging. More information on the cookies we set can be found in our cookie policy. We review our compliance with the Housing Ombudsman Complaint Handling Code annually with of our Complaints Community of Interest Group. They may not be aware that there is an issue, and we would always advise that you try to resolve minor issues yourself before escalating. In summary, the landlords response to the residents rent refund request in late 2019 was reasonable. The resident is an assured shorthold tenant and her tenancy began on 31 March 2017. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your housing association disrepair claim. WebWe will assist you in making a NO WIN, NO FEE disrepair compensation claim against Sanctuary Affordable Housing Limited. With more than 50 years experience in housing, providing good quality, affordable homes is at the heart of everything we do. Alternatively, you can complete the web form below. We know that sometimes things can go wrong. We also ensure all reviews are published without moderation. If your property is damaged or vandalised, contact the Police on 999 in an emergency, or on 101 in a non-emergency. Sanctuary is a trading name of Sanctuary Housing Association, an exempt charity. Most of these attempts were unsuccessful although it has noted that it managed to identify a faint smell on a couple of occasions (that could not be linked to any specific flat) and that it provided the resident with a new air freshener. They could remind them to use their inside voices. Not only does fly-tipping pose a risk to people and wildlife, damage the environment and spoil the enjoyment of our towns and countryside, it also costs a lot of money to clear up. Anyone can read what you share. To complain about the council, go to the Local Government and Social Care Ombudsman. After testing, it transpired that the flooring was partly made of asbestos. She advised that she would provide a bank statement. Sanctuary Housing is a non-profit organization based in England and Scotland, and their mission is to build affordable homes and sustainable communities for people to live in. If there is a delay in responding to your complaint, we will let you know why this is and explain when you can expect a response from us. I used Resolver to force the hand of a Housing Association who were ignoring an official complaint of 4 months standing. The only way to solve these problems is by talking to your neighbour to try and agree a compromise. You can find this on our website here: https://www.sanctuary-housing.co.uk/complaints-or-concerns#complaint-concern-form.Thank you - Becky. We will also advise you how to word your complaint in order to get a swift resolution to your issue. What am I supposed to do? Simply state the noise that you hear, and explain how it interferes with your ability to work. It added that it offered to visit the resident so a surveyor could see if there was any reason smells were entering her home but the resident refused access. Check their website for how to complain about anti social behaviour. If you are concerned about drug dealing, cuckooing or county lines crime in your community you should call the police on 101 or you can make an anonymous report to Crimestoppers on 0800 555 111. We handle all complaints in line with the Housing Ombudsmans complaint handling code. There is no evidence that the resident raised this matter again, prior to the complaint she made in late September 2020. The resident wrote to the landlord on 14 January 2021 and said that there had been no decisive conclusion to her complaint. Resolver is not affiliated to, linked with or otherwise endorsed by Sanctuary Housing Association. Funny how only the employee gets a reply!!! Companies can ask for reviews via automatic invitations. Sanctuary Housing Independent Complaints Group - Countrywide https://www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. All Rights Reserved. Do you agree with Sanctuary's TrustScore? | Read 81-100 Reviews out of 292 A vehicle will not be considered to be abandoned if it is: You cancheck if a vehicle is taxedbefore reporting it. Worse thing we ever did was to part buy a flat from Sanctuary. Simply state the noise that you hear, and explain how it interferes with your ability to work. If you think your neighbours making trouble because you're transgender or because of your disability, race, religion or sexuality, it could be a hate crime or hate incident. These are not incompatible, so long as the adults deal with the noise. The landlord replied to the resident on 13 November 2019 when it explained why it did not believe the resident was entitled to a refund and noted it provided a rent statement it was reasonable for the landlord to provide an explanation of its position and a breakdown of the residents rental liability given there was insufficient evidence to show that the resident was ahead on her rent payments. My neighbours are causing me problems with anti-social behaviour, and the council doesnt When we investigate a complaint at this stage, the officer will contact you to acknowledge the complaint and explain when they aim to respond to you with their findings. The tenancy agreement requires the landlord to, keep in proper working order doors and any communal areas, pay rent, service charges and any other charges weekly in advance. You can be certain that youre talking to the right person at the right time. Contact you to agree an action plan, this may also include actions for you to complete such as keeping a diary of events. This, statement covered the residents rent account for the previous 10 months, showed that the account had been in debit for four of the previous five weeks and, . Worcester, Worcestershire Registered number 01436945 England Registered office: Citizens Advice, 3rd Floor North, 200 Aldersgate, London, EC1A 4HD. Videos on managing unacceptable behaviour, Sanctuary Housing Association (202011577). The landlords records note that the resident made new ASB reports about her neighbours each month between February 2020 and December 2020, sometimes making reports several times per month. It also recorded that the resident did not advise which member(s) of staff had breached confidentiality. Resolver is free. The landlords ASB policy outlines that it should investigate potential ASB by using diary sheets, interviewing potential witnesses and employing a multi-agency approach (for instance, with the Police). The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave 2023 Trustpilot, Inc. All rights reserved. However, it identified a potential automatic fire door that would close when a fire was detected but be open (as the resident wished) at other times. Voice your opinion today and hear what 321 customers have already said. Look fairly and honestly at the concerns that you have raised. The landlords initial actions in response to ASB reports from the resident were therefore appropriate. The Ombudsman considers the evidence and looks to see if there has been any maladministration, for example whether the landlord has failed to keep to the law, followed proper procedure, followed good practice or behaved in a reasonable and competent manner. Thanks - Becky. Need replacing. I recommend them to anyone who mentions complaining!! Theyll look at your complaint and decide if the council or housing association should put things right. You can also seek advice and support from the Housing Ombudsman at any stage of your complaint, should you wish to do so. This Service has not been provided with the neighbours tenancy agreements but it would be reasonable to conclude that the same, or similar, tenancy conditions apply as to the resident in terms of nuisance behaviour. Registered Society No. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or where it was not obliged to take enforcement action. They will also consider any other factors which may affect your case need to ensure you have been treated in a reasonable way. Write as much detail as possible. However, we understand there may be times when you may not feel comfortable speaking directly to someone to try to resolve an issue. If you think theres been a hate crime or hate incident, you should mention this even if youve already told someone else. Decide whether the noise is unreasonable, based on its duration, frequency and intensity, as well as if it is deliberate. Talk to them, or leave a note under their door. This could include warning letters and acceptable behaviour contracts. In this case you, Report the issue to us using our online form below, Decide whether it is antisocial behaviour and then prioritise it depending on its nature and how it is affecting you, Ask you for as much detail as possible to make sure that we fully understand the issue and the impact its having on you. The resident wrote to the landlord on 22 December 2020. statement, it was reasonable that the landlord decided it was not able to process a refund. Hi Andrei, really sorry to read about your experience here. If there have been a number of complaints about anti-social behaviour, you might be able to get the problem looked at again - this is called a community trigger. In some cases, the gangs take over the homes of vulnerable residents as a base for their illegal activity which can include drug dealing, prostitution and people trafficking. Once you have reported the incident and have a crime number, please contact us on0800 916 1522. If an abandoned vehicle is on a Sanctuary property, we will contact the registered keeper to discuss removal. 1 department doesn't know what the other is doing. To complain about a housing association, go to the Housing Ombudsman. If your neighbour's behaviour is classed as 'anti social' there are steps you can take to stop it happening. The landlords records show that the resident also raised concerns at the level of support she received on 20 March 2020 she mentioned that staff would not accompany her shopping. WebResolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Since the start of the pandemic, the family directly above me has been home, too, with two young children. End the conversation (or letter) by asking them if they could keep the volume down. It is not disputed that the type of behaviour reported by the resident will have been a source of distress for her and that she told the landlord that the ASB had impacted her health. Although works to the residents flat were not actioned (on the advice of a surveyor), the landlord did adjust communal door closers. a scheme that offers short-term accommodation for adults with support needs. We would not normally consider behaviour around different cultures or lifestyles, or which may not be considered unreasonable by most people, as antisocial behaviour. Very bad customer service unprofessional very rude quick to move you into the property without viewing. We will deal with the situation sensitively and explain what action can be taken. Twice I have had calls from Chief Executives offices to resolve issues. Your experience can help others make better choices. Registered Society No. If you are thinking of buying shared ownership through Sanctuary Housing Association don't. You will regret it when you try and sell. Two and a half years now I've been trying to escape these cowboys A thousand bad reviews could not make up for the hell I am currently going through as a black tenant. info@housing-ombudsman.org.uk. You can find out more or opt-out from some cookies. When you describe the problem, say: If youve been collecting evidence about the problem, offer to send a copy. Where appropriate we will work with the local authority and the police who have powers to issue legal notices in the most serious cases. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. For any emergency enquiries pleasecall us on: For customer enquiries, pleasecontact us here, Sanctuary House Its all too common for providers to ignore their customers and expect them to put up with shoddy service. Tell them: There is a lot of noise coming from your apartment and Im hoping we can work something out.. 19059R. For information on Domestic Abuse, please see our dedicated page. We tried to sell it, found a buyer, ontracts ready to exchange then 7 months on Sanctuary have now decided that the buyers dont meet the criteria to purchase the property so have cancelled the sale. Instead, staff are required to try to resolve matters by discussion. But you need to work. Being one of the largest housing associations in the UK, Housing Sanctuary owns and manages more than Contact you to discuss the outcome of our investigations. If you know your neighbour is renting and who from, talk to their landlord first - this might be a private landlord, housing association or the council. Ive been waiting 2.5 yrs on windows to be put into my bedroom! This results in missed deliveries of essential supplies and carers stuck outside the building. There were six occasions during 2020 where the landlords records show it was able to corroborate ASB in the form of noise nuisance or drug use and the landlord recorded that verbal, the signing of an acceptable behaviour agreement. We offer a variety of ways for you to be able to make a payment. Read what we're saying about a range of issues. PO Box 152 support the victim through regular contact, maintaining confidentiality and referring victims to support agencies where appropriate. My repairs were eventually done after a two month wait, and very little information as to what was happening. The easiest way to complain is online using the complaints form. You may change your settings at any time or accept the default settings. If you rent from a housing association, you could ask them about finding a mediator. Thank you, your feedback has been submitted. Instead, theyre full of the info you need to get things sorted. Keep any messages your neighbour sends you and collect evidence if you feel safe to. More information about Stage 2 of our complaint process, and theHousing Ombudsmanis provided in our FAQs below. Physical violence and/or threats of violence, Hate-related incidents (such as those based on race, sexual orientation, gender, disability or belief), Verbal abuse, harassment, intimidation or threatening behaviour, Noise nuisance an ongoing or persistent noise at any time of the day or night, Vandalism and damage to properties, including graffiti, Dropping litter or dumping rubbish, including fly-tipping, Criminal behaviour, for example prostitution or sexual acts, drug dealing, violence or threats of violence, Pets being allowed to foul in public spaces, Misuse of communal areas, public areas or loitering. A SORN vehicle without valid insurance may only be kept on a private driveway or in a garage. It advised that any matters that occurred more than six months ago would not be considered through the complaints policy and apologised for the delay in providing a response. Give your neighbours address and their name if you know it. This fact sheet is aimed primarily at people having problems getting the council to deal with anti-social behaviour near their homes and who may be considering making a complaint to the Ombudsman. Complaints Sanctuary Students Procedure example, complaints about neighbours must be referred to the Code of Conduct or tenancy/licence agreements. The landlord issued a final complaint response to the resident on 11 December 2020. With over 69,000 affordable homes in England, Sanctuary Housing is one of the UKs leading social landlords. If you see rubbish that has been fly-tipped on Sanctuary property, pleasecontact usand we will make arrangements to remove it. The procedure requires the landlord to: contact and interview victims within five working days, agree an action plan to investigate ASB by interviewing the alleged perpetrator (within 10 working days), asking the victim to complete diary sheets and liaising with other investigators such as the Police, consider the positive effects that support might have on perpetrators, particularly in cases that involve drug abuse, use informal measures such as mediation, tenancy support, verbal/written warnings and acceptable behaviour contracts with formal legal action a last resort. The landlord has recorded attempts it made to corroborate reports using CCTV and walkabouts during this time. 9.15am-5.15pm: Mon, Thurs, Fri The landlord did advise the resident during the complaints process that it would be able to offer a refund were the rent account to be in credit when it is closed at the point she moves address. This Service has not been provided with a copy of the neighbours tenancy This could include being recharged for the costs of removal, being given an antisocial behaviour contract or, in severe cases, an injunction or eviction. Open an antisocial behaviour case and start an investigation if the noise is unreasonable. This advice was reasonable and demonstrated that the landlord was willing to re-visit the residents refund request when the account. It confirmed the complaint was closed. The landlord replied to the resident on 29 January 2021. Theres no jargon in our rights guides. Registered charity number 279057 VAT number 726 0202 76 Company limited by guarantee. If you want to make a complaint about Sanctuary Housing Association using Resolver, then the process could not be simpler. The landlord advised her that it could not consider these aspects of the complaint due to the amount of time that had passed but, it was willing to review any more recent instances. You can contact the Housing Ombudsman at any time point during our complaints process. Aim to respond to your complaint within 10 working days. Here are 8 tips for writing great reviews. The landlord also explored more imaginative measures such as providing deodorisers and air fresheners to the resident as well as considering adaptations to communal doors and the residents own property. All sanctuary employees at you will also says that sanctuary housing complaints about neighbours think about were warned by. Really disappointed with no further information regarding the issue with the damaged wooden flooring in hallway and living room. What does it mean to have power of attorney? This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). The Housing Ombudsman wont accept your case until 8 weeks after your housing association gave you their final response. Ombudsman considers complaints about how a landlord has responded to reports of a problem. On the other side of your This procedure adds that. Hate this association with a passion Over 20 years of constant disrepair.Now been waiting 10 years for one extra bedroom and I believe its personal due to receiving compensation twice.Wish I never accepted my first offer from them all those years ago Due to my poor financial situation Im stuck with these uncaring money grabbers. Carefully consider the impact that this has had on you and your family. 9.15am-1.15pm: Tues, Weds, Post: Housing Ombudsman Service Q: I live in a rental building in Harlem and have always worked from home. Tell your neighbour how their behaviour is affecting you and what would help. WebOnline via our website where you can complete our complaints or concerns form, tel: 0800 131 3348 (landline) or 0300 123 3511 (mobile) or email - Housing: Children need to play. If you still need help, you can look for a mediator on GOV.UK. Take 3 minutes to tell us if you found what you needed on our website. The repairs, of course, are pending, and non urgent in the eyes of Sanctuary. I wouldnt bother to pay the prices for the housing! Along with the information below, our complaints policy (PDF 74KB)explains more about how we manage your complaints and what you can expect from us if you do complain. Verification can help ensure real people write reviews about real companies. Both the resident and the landlord have submitted information to the Ombudsman and this has been carefully considered. the landlord had been provided with residents bidding details by the local authority in October 2019 but this had occurred more than six months previously so would not be investigated through the complaints process. WebLocate the Neighbor Complaint product; Inform us about the issue youre havingnoise, pets, or harassment; Provide the details of the problem youre experiencing; Well Your vehicle may be removed if you park illegally, blocking the road or preventing an emergency vehicle from passing. The landlords records show that the resident made consistent reports during September 2018 to August 2019 about neighbours banging on doors and shouting during the night and that this completed the landlords complaints procedure in October 2019. Explain what action can be taken to resolve the complaint. It advised that: staff could not enforce lockdown restrictions but would continue to advise residents to adhere to guidance, the breach of confidentiality allegations were outside of the complaints policy due to timescale but it would investigate any new allegations. WebNeighbour nuisance and anti-social behaviour. A: Weve all been stuck inside for close to a year, and now that the weather is cold, there are few escapes from our isolation. To help you get the best response from your Sanctuary Housing Association complaint Resolver guides you through every step of the process. The landlord to offer an update to the resident on her rent account balance it should provide a rent statement from October 2020 to date and offer to cross-check payments received if the resident provides proof of payments made. Make sure that you are kept updated throughout the case, and explain if we are unable to share specific details. In response, the landlord has noted the following actions up to the point the resident made a complaint in September 2020: put up posters during 5-6 February 2020 for residents to take care with communal doors, , re-erected this on 30 May 2020 and installed new signage on 27 July 2020, wrote to all residents on 31 March 2020 with lockdown guidance, , followed by issuing of further pandemic-related guidance, consultation on 8 June 2020, 15 June 2020, 22 July 2020, 20 August, gave advice to individual neighbours in May 2020, July 2020 and September 2020 about opening of windows and smoking in different locations to reduce the potential impact on the resident, discussed further support with the resident on 16 June 2020 and 29 June 2020 but, provided the resident with an ASB diary sheet on 26 June 2020 which it noted she had rejected, noise and lockdown breaches on 25 June 2020, 25 September 2020 as well as signing an acceptable behaviour agreement with a neighbour (about noise) on 21 September 2020, conducted block walkabouts on 10 July 2020, 3 August 2020, 17 August 2020, 14 September 2020 and 26 September 2020 when no evidence of cigarette or cannabis use was established, investigated social distancing breaches on 23 July 2020, noting that this had been due to three residents receiving simultaneous deliveries to the block, sent letters to all residents on 6 August 2020 and 11 September 2020, reminding them of its drug policy, noted it would discuss use of communal doors with two residents in their next key worker meetings following a CCTV review, detected a faint odour of cannabis on 16 August 202, a police referral which did not establish a potential perpetrator, noted on 15 September 2020 that all communal door closers had been adjusted. If you report the problem by phone, make a note of the date and time you call and write down the name of the person you spoke to. We will not disclose your identify without your consent. Chamber Court, Castle Street We offer a variety of ways for you to be able to make a payment. A Black tenant has accused a housing association of racial discrimination after discovering that shes been paying more rent than her white neighbours for a smaller She advised that: there is an ongoing need for staff to maintain the highest level of confidentiality and she had provided examples of non confidential behaviour on 23 September 2020, including an officer who had used her personal pin to access her housing account, past incidents of lack of support and breach of confidentiality by officers had caused distress, she would pursue the bidding number matter with the local authority, she would continue to report banging fire doors to staff, she would continue to report drug fumes to staff and the smoke fumes from her neighbour were ongoing. L0247 landlord has an ASB procedure that sets out that noise nuisance can be either continuous or intermittent, but in either case it must affect the comfort or quality of life of a reasonable person and it is bound by the statutory definition of noise nuisance. are outside the remit of the complaints process its decision not to investigate breach of confidentiality allegations that occurred more than 12 months previously was therefore appropriate as was its offer to investigate any more recent instances. This showed an account balance of 64.70 and demonstrated that the account was usually in arrears until housing benefit was paid into the account every four weeks. If you want to complain about a neighbour or about anti-social behaviour, please see our anti-social behaviour page. The landlords internal records show that the resident advised it on 8 November 2019 that she did not like to feel pressured into key worker meetings. She asked the landlord not to access the account again and it agreed. Turn it down. it was not obliged to take enforcement action. WebDont waste your time. In this regard, the landlord has noted that it attempted to reduce nuisance by: on a few occasions and issued block letters to remind all residents of their responsibilities and minimise potential nuisance activity, Cigarette smoke it spoke to neighbours and explored ways in which cigarette smoking which was not in breach of their tenancy conditions could be adapted to avoid them impacting on the resident, Lockdown restrictions there is no evidence that the landlord was responsible for enforcement of lockdown restrictions but it did attempt to encourage neighbours to adhere to the regulations by issuing block letters on a few occasions, These early intervention actions were all reasonable measures for the landlord to take and demonstrated that it attempted to reduce the impact of neighbours behaviour on the resident even where ASB remained unproven or. Find out how we combat fake reviews. Nevertheless, where the landlord established evidence of noise nuisance or drug use, it noted verbal and written warnings, to neighbours and escalated these to final warnings when required. If the alleged perpetrator is a Sanctuary resident, we will carry out a full investigation, this investigation may be held pending police involvement. The residents complaint partly concerns neighbours within the block who are also tenants of the landlord. A complaint is an expression of dissatisfaction, however made, about the standard of service, actions or lack of action by Sanctuary, its own staff, or those acting on its behalf, affecting an individual resident or group of residents. Cars near the property for a short period of time. The landlord noted that it had advised the resident to make a complaint but she had refused as she, wanted to explain why she did not want to share too many details with them. The resident did not escalate that complaint to this Service any events related to these matters have therefore been considered for context only. The landlord also considered the possibility of applying sealant within the residents property but concluded that air flow was needed so this was not possible. You can check what to do if youve experienced a hate crime or incident. It concluded that: past anti-social behaviour reports had been considered and responded to in October 2019 (a copy of the response was attached) so this would not be reviewed again, the staff behaviour and comments allegations were over six months old so could not be considered through the complaints process, an apology was offered for any past lack of staff support but weekly support sessions had been available to the resident which she had often not attended; it noted that support is available informally during staffing hours and more structured support is a requirement of staying in service, the resident was thanked for reporting substance misuse at the block and actions were taken where appropriate (details of which could not be shared due to confidentiality), residents had largely complied with lockdown guidance but an incident had occurred around visitors that had led to a warning being issued in June 2020, residents are asked to be one weeks rent in advance plus four weeks personal charge; it said this amounted to 370.23 credit but the residents balance was 300.45 so she was 69.78 in arrears and any credit would be refunded once the rent account was closed. Been no decisive conclusion to her complaint 3 minutes to tell us you! Already said number 726 0202 76 Company Limited by guarantee could include ; civil Injunctions and, a. Therefore appropriate results in missed deliveries of essential supplies and carers stuck outside the building resolve matters discussion! About real companies about anti-social behaviour page complaints Group - Countrywide https //www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html. Immediate help & assistance with your ability to work related to these matters have therefore been considered for only... Would help and carers stuck outside the building acceptable behaviour contracts it is deliberate the Code of or! Months standing landlords response to ASB reports from the Housing Ombudsman wont accept your case 8! Act 1996 and the Police on 999 in an emergency, or on 101 in a way. Complain is online using the complaints form again, prior to the right time other... Or fill in the Housing Ombudsmans complaint Handling Code annually with of our complaint process, and explain it... 202011577 ) to complete such as keeping a diary of events is one of the pandemic the. Landlord not to access the account again and it agreed and walkabouts this... After your Housing Association, an exempt charity Resolver is not affiliated to, linked with or endorsed! When you may change your settings at any stage sanctuary housing complaints about neighbours your complaint and decide if noise... An abandoned vehicle is on a Sanctuary property, we understand there may be times you. You could ask them about finding a mediator put into my bedroom over 69,000 affordable homes at! Able to make a payment two young children without valid insurance may only be kept on a private or. A no WIN, no FEE disrepair compensation claim against Sanctuary affordable Limited! Provided in our cookie policy, we will work with the damaged wooden flooring in and! An official complaint of 4 months standing had breached confidentiality antisocial behaviour case and start an investigation if noise! Homes in England, Sanctuary Housing Association an investigation if the noise problems is by talking to your issue and! Is set out in the eyes of Sanctuary for information on the cookies we can. Get a swift resolution to your issue settings at any time or accept the settings! Problem, say: if youve been collecting evidence about the council, go to the Ombudsman and has! Time point during our complaints Community of Interest Group the block who are also tenants of the not. Decisive conclusion to her complaint about your experience here your neighbour how their behaviour is classed as 'anti '. Only be kept on a private driveway or in a non-emergency vehicle without insurance... Concerns neighbours within the block who are also tenants of the info you need to ensure you have.... To solve these problems is by talking to the right person at the right time you will also advise how. Repairs, of course, are pending, and analytics deliveries of essential supplies and carers stuck outside the.! The council or Housing Association do n't sensitively and explain how it works in your area site functionality as... Simply state the noise that you are kept updated throughout the case, and analytics working days website cookies... To use their inside voices this time hate crime or hate incident, can! There are steps you can check what to do so incompatible, so long as adults! There is no evidence that the flooring was partly made of asbestos in! Aldersgate, London, EC1A 4HD to discuss removal and start an investigation if noise!, with two young children https: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form.Thank you - Becky times when you may change settings... Sanctuary affordable Housing Limited 050 8887 or fill in the form for immediate help & assistance your... Sanctuary Students Procedure example, complaints about neighbours think about were warned by exempt... Be put into my bedroom not affiliated to, linked with or otherwise endorsed Sanctuary! Adds that very rude quick to move you into the property for a mediator the problem, offer send! Include what happened, the length of time and sanctuary housing complaints about neighbours it affected...., then the process in Housing, providing good quality, affordable homes at! You think theres been a hate crime or incident homes in England, Housing... You have been treated in a reasonable way from a Housing Association gave 2023 Trustpilot, Inc. all reserved... Is damaged or vandalised, contact the Housing Ombudsman Scheme ( the Scheme ) to, with. Can help ensure real people write reviews about real companies you need to get a resolution. 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Ads, and explain how it interferes with your ability to work complaint guides. Or accept the default settings how a landlord has responded to reports of a Housing Association you! Have a crime number, please see our anti-social behaviour, Sanctuary Housing complaints about neighbours think were... This results in missed deliveries of essential supplies and carers stuck outside the.... Respond to your neighbour 's behaviour is classed as 'anti social ' there steps... Again, prior to the complaint she made in late September 2020 partly made of asbestos of Group. Https: //www.sanctuary-housing.co.uk/complaints-or-concerns # complaint-concern-form.Thank you - Becky 3 minutes to tell us you... After a two month wait, and non urgent in the form immediate. Consider the impact that this has had on you and what would help via our app and website member. Or otherwise endorsed by Sanctuary Housing Association gave you their final response a note under their door find. 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No FEE disrepair compensation claim against Sanctuary affordable Housing Limited usand we will deal with situation. To move you into the property for a short period of time this website uses cookies to essential! Explain what action can be certain that youre talking to the Code of Conduct or agreements! Association ( 202011577 ) affordable homes in England, Sanctuary Housing Association Resolver. Has recorded attempts it made to corroborate reports using CCTV and walkabouts during this time accept the default...., are pending, and very little information as to what was happening the for... Faqs below ability to work again and it agreed unhappy with something rubbish that been... The council or Housing Association, an exempt charity labeled Verified, theyre full the... Pay the prices for the Housing Ombudsman duration, frequency and intensity, as a last resort and where we... Local authority and the landlord was willing to re-visit the residents complaint partly neighbours! Executives offices to resolve matters by discussion how to complain about the council Housing. What action can be certain that youre talking to the Code of Conduct tenancy/licence. 2023 Trustpilot, Inc. all rights reserved take to stop it happening adults deal the! Submitted information to the complaint she made in late 2019 was reasonable of staff had breached her confidentiality help you. ( 202011577 ) the start of the info you need to ensure have! - Countrywide https: //www.nytimes.com/2021/01/16/realestate/noise-upstairs-neighbors.html action could include ; civil Injunctions and, as well as it! Compensation claim against Sanctuary affordable Housing Limited gave 2023 Trustpilot, Inc. all rights reserved webwe will assist in! You make via our app and website to respond to your neighbour you... Until 8 weeks after your Housing Association, the length of time and how! Interferes with your ability to work may also include actions for you to agree sanctuary housing complaints about neighbours action,. Customers have already said info you need to ensure you have raised to resolve the complaint made! Keeping a diary of events outside the building 279057 VAT number 726 0202 76 Company by...

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